GENERAL TERMS AND CONDITIONS OF BUSINESS

of Bestenheider Stuben GmbH
Version: May 2026

1.    Scope of application

These General Terms and Conditions apply to all services provided by Bestenheider Stuben GmbH, in particular hotel accommodation, arrangements, packages, restaurant reservations, menu bookings, conferences, seminars, celebrations, events, catering, off-premises services, vouchers and additional services such as breakfast, dog, baby cot, Wi-Fi, parking, bicycle garage, electric charging station, Maxibar, lobby sales and contactless check-in.

These Terms and Conditions apply to consumers and businesses unless expressly different provisions have been agreed. They apply to bookings and contracts concluded via our website, OnePageBooking, by telephone, by e-mail, on site, via restaurant reservation systems or via third-party portals such as Booking.com, Expedia, HRS, CHECK24 or comparable portals. For bookings made via third-party portals, the terms stated there also apply to the extent that they take precedence or do not conflict with mandatory statutory provisions.

Individual agreements, written offers, booking confirmations or special contractual terms take precedence over these Terms and Conditions to the extent that they contain expressly different provisions. 

General terms and conditions of the customer or contracting partner apply only if we have expressly agreed to their application in text form in advance.

2.    Contracting party

The contracting party is: 

    Bestenheider Stuben GmbH
    Breslauer Strasse 1
    97877 Wertheim
    Germany
    Telephone: 09342-96540
    E-mail: info@bestenheider-stuben.de
    Managing Directors: Markus Klein and Alexander Wald

3.    Conclusion of contract

A contract is concluded when a booking, reservation, order or offer is confirmed by us or when the service is provided by us. For online bookings via OnePageBooking, the contract is concluded as soon as the guest completes the booking and receives a booking confirmation. For reservations made by telephone, in writing or by e-mail, the contract is concluded upon our confirmation.
Reservations and bookings are binding once they have been confirmed.
If a third party books on behalf of the guest, participant or customer, that third party is liable alongside the guest, participant or customer for all obligations arising from the contract, provided that the third party initiated the booking or assumed a corresponding obligation.

4.    Prices, services and third-party services

The prices and services stated at the time of booking, reservation, order or offer apply. Unless otherwise stated, all prices include the applicable statutory VAT. Additional services, municipal charges, tourist tax or other levies are not included unless they are expressly included in the booking or offer.

Breakfast is only included if it has been expressly booked or is stated in the booking confirmation, arrangement or offer. Otherwise, breakfast will be charged separately.
Additional services are charged according to the applicable price list, posted price information, booking confirmation or individual offer. Items taken or consumed from the Maxibar, minibar, lobby sales or comparable offers will be charged according to the current price list.

To the extent that we merely arrange third-party services, the contract for such service is concluded directly between the guest or customer and the respective third-party provider. We are liable for service disruptions by the third-party provider only to the extent that we are at fault ourselves.

5.    Payment

Payment for the hotel stay is generally due no later than at check-out; payment for other services is due no later than after the service has been provided, unless prepayment, a deposit or a different payment deadline has been agreed. If the stay has already been fully paid through a booking portal, our direct booking portal or another agreed method, the accommodation amount already paid does not have to be paid again on site. However, additional charges may still arise on site, in particular tourist tax, restaurant services, beverages, electric vehicle charging, Maxibar, lobby sales or other additional services. We reserve the right to require a deposit, prepayment or credit card guarantee for certain bookings, arrangements, groups, events, catering services, special periods, discounted rates or higher invoice amounts. If such a deposit is required, we will contact the guest separately. For online bookings, payments, deposits or guarantees may be processed via the payment methods offered in the booking process.

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We accept the following payment methods in particular:

    Cash payment
    American Express
    Visa
    Mastercard
    girocard
    JCB
    Diners Club
    Apple Pay
    Google Pay

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Invoice amounts in the restaurant and for events must generally be paid immediately on site, either in cash or using an accepted electronic payment method. Payment by invoice or bank transfer is only possible in exceptional cases and only by prior express agreement. Invoices must be paid within the payment period stated on the invoice without deduction.
If payment on site has been agreed or is provided for in the booking, payment on site may also be made in cash. A credit card on file may nevertheless serve as a guarantee. A credit card or other payment method may be charged in accordance with the agreed booking, payment and cancellation terms. We generally accept cost assumptions by companies, provided that these have been reviewed and confirmed by us in advance. A cost assumption must be clearly allocated and confirmed before the service is provided.
To secure due claims, we are entitled to the statutory innkeeper's lien pursuant to Section 704 of the German Civil Code (BGB).

6.    Right of withdrawal of Bestenheider Stuben GmbH and force majeure

We are entitled to withdraw from the contract for objectively justified reasons, in particular if an agreed deposit, prepayment or security is not provided despite a deadline being set, false or misleading information has been provided, the purpose of the stay, booking or event is unlawful, or if there is reasonable cause to believe that the use of our services may jeopardize the smooth operation, safety or reputation of our establishment. 

The same applies if force majeure, official orders, operational disruptions, power failures, water damage, fire, severe weather, IT disruptions or other circumstances beyond our control substantially impede or make impossible the performance of the contract. In such cases, we are entitled to adjust or postpone the service or withdraw from the contract. 

Services already provided remain payable; further claims exist only in accordance with statutory provisions.

7.    Hotel bookings, arrival and departure

Check-in is possible from 3:00 p.m. on the day of arrival. Check-out must take place by 11:00 a.m. at the latest on the day of departure. Early check-in or late check-out is only possible upon prior request and subject to availability. There is no entitlement to this. Additional charges may apply.

Late arrival or contactless check-in via key box is possible. The guest will either receive the relevant information in advance or use the designated telephone contact option at the main entrance. The guest is obliged to inform us of a late arrival as early as possible.

If the room is not vacated by 11:00 a.m. on the day of departure, we may charge 50% of the current daily room rate for use beyond the contract until 6:00 p.m., and 100% of the current daily room rate from 6:00 p.m. onwards. Further damages remain reserved. The guest may prove that a lower loss was incurred.

Bookings are generally made by room category. There is only an entitlement to a specific room number or a specific room if this has been expressly confirmed in text form. We reserve the right to provide the guest with an equivalent or higher-category room if this is necessary for organisational, technical or operational reasons and is reasonable for the guest.

8.    Cancellation of standard hotel bookings

The cancellation terms stated at the time of booking for the respective booked rate take precedence. Unless different terms have been agreed, a standard hotel room booking may be cancelled free of charge until 6:00 p.m. on the day before arrival. After this deadline and in the event of no-show, 100% of the agreed total price of the booked accommodation service will be charged, excluding any variable additional services not used, provided these would have been charged separately.
The guest is entitled to prove that we incurred no loss or a significantly lower loss. We reserve the right to prove a higher loss.

For specially marked, discounted or non-cancellable rates, the stricter conditions stated in the booking apply. Free cancellation is then not possible, or only possible in accordance with the respective rate.

9.    Arrangements and packages

For arrangements and packages, in particular culinary arrangements with overnight stay, the service components stated at the time of booking apply.

Unless different terms have been agreed, arrangements may be cancelled free of charge up to 14 days before arrival. In the event of later cancellation, 80% of the total arrangement price will be charged. In the event of no-show without timely cancellation, 100% of the total arrangement price will be charged. The guest is entitled to prove that we incurred no loss or a significantly lower loss. We reserve the right to prove a higher loss.

10.     Changes to number of rooms, length of stay, number of participants and services

Any subsequent reduction in the number of rooms booked, length of stay, number of participants or agreed services requires our consent. We may make our consent dependent on prices or contractual terms being adjusted appropriately. This applies in particular to group bookings, company bookings, events, conferences, celebrations, catering services and other individually agreed services.

11.     Children, baby cot and room occupancy

Children are welcome. We do not offer extra beds. Children up to and including 5 years of age stay free of charge if they sleep in their parents' bed. If a separate bed is required for children up to 5 years of age, a surcharge of €10 per night applies. From 6 years of age, the full price applies. Baby cots are available free of charge upon request (subject to availability). Please note that a baby cot cannot be placed in a single room.

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The permitted maximum occupancy of the respective rooms must be observed:

    Standard single room: maximum 1 person
    Standard double room: maximum 2 persons
    Premium double room: maximum 3 persons
    Comfort double room: maximum 4 persons
    Overoccupancy of rooms is not permitted.

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Minor guests may stay overnight alone only with the prior consent of the hotel and with a written declaration of consent from their legal guardians.

Unregistered overnight guests are not permitted. Visitors in the room are only permitted within the usual scope and in compliance with the house rules. Overnight stays by additional persons require our prior consent and may be subject to a charge.

12.     Dogs and pets

Dogs are welcome by prior notification. We charge EUR 20.00 per night and per dog. We are a dog-friendly hotel. Dogs are permitted in the hotel and in the gastronomic areas, provided they behave calmly, do not disturb other guests and do not interfere with operational procedures. The gastronomic areas include in particular the restaurant, breakfast area, summer terrace, Franconian beer garden and hotel bar.

The guest is liable for any damage, soiling or additional effort caused by animals brought along.

13.     Subletting, transfer and use for other purposes

The subletting or onward rental of rooms, spaces or areas provided, as well as their use for purposes other than those agreed, requires our prior consent in text form. This applies in particular to photo and film shoots, sales events, interviews, commercial uses, parties or other events.

14.     Non-smoking policy

All hotel rooms and the indoor areas of our property are non-smoking areas. Smoking in hotel rooms is strictly prohibited. Smoking is permitted only outdoors or in suitable outdoor areas. In the event of a breach of the smoking ban in the room, we charge a cleaning fee of EUR 150.00. The guest is entitled to prove that no loss or a significantly lower loss was incurred. We reserve the right to prove a higher loss.

15.     Damage, exceptional soiling and loss of keys

The guest is liable for damage, losses or exceptional soiling caused by the guest, fellow travellers, visitors, employees, service providers or other persons attributable to the guest. In the event of exceptional soiling or damage, we will charge the actual cleaning, repair or replacement costs incurred.

In the event of loss of a mechanical key, we charge a flat fee of EUR 100.00.
The guest is entitled to prove that no loss or a significantly lower loss was incurred. We reserve the right to prove a higher loss.

16.     Valuables, cloakroom items and items brought in

We are liable for items brought in in accordance with statutory provisions.
A central safe is available for cash, jewellery, securities and other valuables. Guests are requested to have valuables stored there. If valuables are not handed over for safekeeping, the statutory limitations of liability apply.

Cash, securities, jewellery and other valuables should not be left unattended in the room. Cloakroom items, jackets, bags, umbrellas and other personal belongings must be supervised by the guest.

Unless we expressly accept items for safekeeping, no separate safekeeping agreement is concluded by placing or hanging up cloakroom items. We are liable for loss, mix-up or damage to cloakroom items and other personal belongings only in accordance with statutory provisions.

Damage or loss must be reported to us immediately upon becoming aware of it.

17.     Complaints and guest duties to cooperate

Any disruptions or defects must be reported to us immediately so that we can remedy them.
The guest is obliged to contribute what is reasonable to remedy a disruption and to minimize any possible damage.

If timely notification is not given, the guest's claims may be excluded in whole or in part to the extent that we had no opportunity to remedy the situation due to the delayed notification.

18.     Quiet hours, consideration, safety and house rules

From 10:00 p.m. onwards, particular consideration must be shown to other guests and residents. Noise, loud music, disruptive conversations in rooms, corridors, outdoor areas or other avoidable disturbances must be avoided. In outdoor areas, in particular the summer terrace, beer garden and other outdoor spaces, music, loud conversations, programme items or other noise-intensive use are not permitted from 10:00 p.m. onwards. This applies in particular to celebrations, weddings and events and serves to protect other hotel guests and the neighbourhood. All guests must behave in such a way that other guests, employees and neighbours are not disturbed, endangered or harassed.

Guests must take note of recognizable hazards, steps, thresholds, uneven surfaces, wet or slippery areas, stairs, outdoor areas, parking areas as well as notices, barriers and warning signs. We are liable for damage or injuries caused by the guest's or organiser's own misconduct, carelessness, failure to observe notices, improper use of facilities or objects, decorations, cables, structures or other tripping hazards introduced by the guest or organiser only to the extent that we are at fault.

Our liability for damages arising from injury to life, body or health, as well as our liability for intent, gross negligence and mandatory statutory liability, remains unaffected.

In the event of serious violations of the house rules, the smoking ban, safety regulations or duties of consideration, harassment of other guests, wilful damage, default in payment or other unreasonable behaviour, we are entitled to exercise our house rules, terminate the stay and expel the guest from the premises. Payment claims that have already arisen remain unaffected.

19.     Parking, electric charging station, bicycle garage and Wi-Fi

Free parking spaces are available subject to availability. There is no entitlement to, or fixed reservation of, a specific parking space. The provision of a parking space, even for a fee, does not constitute a safekeeping agreement.

We are liable for loss of or damage to parked vehicles or items inside them only in accordance with statutory provisions.

The use of parking spaces, the bicycle garage and the electric charging station is at the guest's own risk, unless we are guilty of wilful intent or gross negligence.

Use of the electric charging station is only possible subject to availability and in accordance with the applicable terms of use and pricing. Once charging has been completed, the charging space must be vacated promptly.

Bicycles and e-bikes may be parked in the designated areas. A bicycle garage is available for bicycles and e-bikes. E-bikes may be charged in the areas provided for this purpose or expressly approved for this purpose.

Guest Wi-Fi may be used free of charge. Use is subject to acceptance of the applicable terms of use. There is no entitlement to continuous, uninterrupted service or to a specific transmission speed.

20.     Registration data and tourist tax

To the extent required by law, guests are obliged to provide the information required for hotel registration correctly and completely. Special registration obligations under the German Federal Registration Act may apply to foreign guests.

The City of Wertheim levies a tourist tax in accordance with its currently valid tourist tax statute. This currently amounts to EUR 1.00 per person and day of stay. In hotel operations, this generally corresponds to EUR 1.00 per person and night. The tourist tax generally applies to private travellers. Exempt from the tourist tax are, in particular, stays that are business-related or work-related, children up to the age of 16, and other groups of persons named in the current tourist tax statute of the City of Wertheim. Information regarding exemption criteria, in particular business-related stays, must be provided truthfully by the guest, and required proof must be presented upon request.

21.     Restaurant reservations

Restaurant reservations are binding once they have been confirmed by us. 

A reserved table will be held until 10 minutes after the reserved time. After that, we are entitled to assign the table elsewhere.

For standard table reservations without a menu booking, deposit or special agreement, we charge neither a cancellation fee nor a no-show fee.

For menu bookings, events, private events, deposits or separate offers, different cancellation periods and conditions may apply. In such cases, the respective booking, offer, order confirmation or special agreement is authoritative. For menu bookings without overnight stay, the special cancellation terms under clause 22 also apply.

22.     Menu bookings without overnight stay

For bindingly booked menus without overnight stay, the following applies unless a different agreement has been made:

    Free cancellation is possible up to 7 days before the booked date.
    In the event of later cancellation, 80% of the agreed menu price will be charged.
    In the event of cancellation on the day of the event or in the event of no-show, 100% of the agreed menu price will be charged.

The respective menu price is determined by the website, the booking, the offer or the confirmation. Unless the menu price has already been paid in advance, it must be paid on site in the restaurant. The guest is entitled to prove that we incurred no loss or a significantly lower loss. We reserve the right to prove a higher loss.

23.     Allergies, intolerances and taking food away

Information regarding allergies and intolerances must be provided to us in good time. We endeavour to take this information into account as best as possible. However, complete freedom from traces of allergenic substances cannot be guaranteed due to the processing of various foods in the kitchen, restaurant, breakfast area and operation.

Food or leftover food may be taken away only at the guest's request and risk. To the extent permitted by law, we accept no liability for shelf life, transport, storage or later consumption outside our establishment.

24.     Conferences, seminars, celebrations, events and catering

For conferences, seminars, celebrations, events and catering, the individually agreed services, prices and conditions stated in the offer, order confirmation or written agreement apply.
Unless a different written agreement has been made, the final number of persons must be communicated bindingly no later than 7 days before the event. The most recently confirmed number of persons communicated on time is the minimum basis for billing. A reduction in the number of persons after this deadline will not be taken into account. If more persons attend than were bindingly registered, the actual higher number of persons will be charged. In exceptional cases, a different arrangement may be agreed in writing.

In the event of significant changes to the number of persons, we are entitled to provide another suitable room or adjust the agreed prices appropriately, provided this is reasonable for the organiser.

If agreed start or end times of the event are postponed and we agree to this, we may charge appropriately for the additional readiness to provide services, staff time and other additional costs.

Statutory, official or house-imposed closing times, quiet hours and event end times must be observed.

25.     Cancellation of conferences, celebrations, events and catering

Unless a different written agreement has been made, the following cancellation terms apply to conferences, seminars, celebrations, events and catering:

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    up to 30 days before the date: free of charge
    29 to 14 days before the date: 30% of the agreed total price
    13 to 7 days before the date: 50% of the agreed total price
    from 6 days before the date: 80% of the agreed total price
    on the day of the event or in the event of non-performance/no-show: 100% of the agreed total price

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The contracting partner is entitled to prove that we incurred no loss or a significantly lower loss. We reserve the right to prove a higher loss.

The same cancellation terms apply to catering with staff unless a different written agreement has been made.

26.     Catering outside our premises, equipment and infrastructure

Equipment, crockery, glasses, cutlery, platters, warming devices or other materials provided by the property remain the property of Bestenheider Stuben GmbH and must be returned complete and undamaged. Missing items, breakage, damage or exceptional cleaning will be charged.

For catering outside our premises, the client ensures that suitable access, setup, power, water and working facilities are available to the extent required for the agreed service. Additional effort resulting from missing or different prerequisites may be charged additionally.

27.     Food and beverages brought by guests

Bringing and consuming one's own food and beverages is generally not permitted in the restaurant and beer garden.

For events, celebrations, conferences or catering, guests may bring their own food and beverages only by prior express arrangement and consent. Bringing cakes or gateaux to events is permitted by prior arrangement or corresponding booking. The organiser is responsible for the quality, shelf life, labelling, allergens and hygienic safety of food brought in.

We reserve the right to charge an appropriate fee, in particular service or plating charges, for approved food or beverages brought in.

28.     Decoration, technology, music, external service providers and GEMA

Decorations, structures, signage, technology, music, DJs, live music or other special programme items are permitted only by prior arrangement. Table decoration provided by us is possible upon request and by prior arrangement and may be subject to an additional charge. Scope, design and costs are agreed individually.

Decoration must be strictly coordinated. Nails, screws, adhesives, confetti, glitter, open flames or other materials that may damage or heavily soil rooms, furniture, floors or furnishings are not permitted without express consent. Decoration materials must comply with statutory, official and fire-safety requirements. We may require the removal of unsuitable or dangerous decoration.

External service providers engaged by the organiser, in particular musicians, DJs, photographers, florists, technicians or decorators, may be used only by prior arrangement. The organiser is responsible for ensuring that these service providers comply with our house rules, safety requirements and agreed times.

The organiser is liable for damage or additional cleaning costs caused by decoration, technology, service providers, guests or other services arranged by the organiser.

To the extent that an event involves music use subject to GEMA fees or other copyright-relevant uses, the organiser is responsible for timely registration and payment unless expressly agreed otherwise. The organiser indemnifies us against claims arising from music use arranged by the organiser or not registered by the organiser.

29.     Photo and video recordings

Private photo and video recordings are permitted within the usual scope, provided that the rights of other guests, employees or third parties are not infringed.

Commercial recordings, photo shoots or publications relating to our property require our prior consent.

30.     Alcohol and youth protection

Alcoholic beverages are served only in accordance with statutory provisions.
We reserve the right to refuse the serving of alcoholic beverages in the event of apparent excess, danger, disruption of operations or violation of statutory requirements.

31.     Vouchers

Vouchers may be redeemed for services of Bestenheider Stuben GmbH, provided they are valid and the respective service is available. Cash payout of vouchers is excluded.
Remaining values remain valid until the expiry of validity or until statutory limitation.

Unless a shorter legally permissible period or a specific service is stated on the voucher, the statutory limitation period of three years applies from the end of the year in which the voucher was purchased.

In the event of loss of a voucher, there is generally no entitlement to replacement. Replacement may only be provided if the voucher can be clearly assigned and has not yet been redeemed. Value vouchers are credited at their stated value.

For vouchers for specific services or arrangements, an additional payment may be required if the scope of services, prices or availability has changed since issue, unless the voucher expressly guarantees a specific service at a fixed price.

32.     Right of withdrawal

For hotel bookings, restaurant reservations, arrangements, events, conferences, celebrations and catering for a specific date or period, there is no statutory consumer right of withdrawal. This applies in particular to services connected with accommodation, the supply of food and beverages, leisure activities, restaurant services and events where a specific date or period is provided for the performance. The agreed cancellation terms remain unaffected.

33.     Liability

We are liable for damages arising from injury to life, body or health in accordance with statutory provisions. For other damages, we are liable only in cases of intent or gross negligence, unless essential contractual obligations have been breached.

In the event of a breach of essential contractual obligations, our liability is limited to the foreseeable damage typical for the contract, unless there has been an intentional or grossly negligent breach of duty. Mandatory statutory liability provisions remain unaffected.

34.     Lost property

Lost property is kept for an appropriate period. Forwarding is carried out only upon request and at the guest's cost and risk. After expiry of the retention period, lost property will be handled in accordance with statutory requirements.

35.     Set-off and right of retention

The contracting partner may set off only undisputed claims or claims that have been finally determined by a court. A right of retention exists only to the extent that it is based on the same contractual relationship.

36.     Place of jurisdiction and applicable law

German law applies.
For consumers, the statutory places of jurisdiction apply.
For merchants, legal entities under public law or special funds under public law, the place of jurisdiction, to the extent permitted, is the registered office of Bestenheider Stuben GmbH.

37.     Final provisions

Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected.
The statutory provisions apply in place of the invalid provision.
Amendments and additions to individual agreements require text form unless a stricter form is prescribed by law.